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‎03-31-2017 02:00 PM

HP Recommended
Product: HP Envy 4520
Operating System: Microsoft Windows 10 (64-bit)

I have had this printer for almost a year and it printed ok. Now it has stopped and all I get is an error message. It will print from the machine, from another computer but not my laptop. I have uninstalled and reinstalled, I have unplugged everything and started again. I have tried options in troubleshooter but nothing helping. There is a solid blue light showing connection to wireless router. Please help as I am at the end of my tether

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-31-2017 02:51 PM

HP Recommended
@jh10 wrote:

... It will print from the machine, from another computer but not my laptop...

Hi,

 

Please do not try to fix your printer, fix the connection bettween your laptop and your printer,  please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎03-31-2017 02:51 PM

HP Recommended
@jh10 wrote:

... It will print from the machine, from another computer but not my laptop...

Hi,

 

Please do not try to fix your printer, fix the connection bettween your laptop and your printer,  please download an run the following tool:

      http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

It may fix the problem for you. If not, post back full error message(s).

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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