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Member Since: ‎09-13-2017
Message 1 of 3 (82 Views)
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hp envy 5643 access door won't close after putting new cartridge in

Product Name: hp envy 5643
Operating System: Microsoft Windows 10 (32-bit)

after putting in cartridges, the door does not close

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Re: hp envy 5643 access door won't close after putting new cartridge in

Hi,

Please remove both cartridges from the priner and close the door, can it then close correctly?

 

If yes, please follow these steps to ensure you install the ink cartridges correctly:

https://support.hp.com/us-en/document/c04326308

 

Please let me know how it goes,

Shlomi

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Member Since: ‎01-03-2011
Message 2 of 3 (63 Views)

Re: hp envy 5643 access door won't close after putting new cartridge in

Hi,

Please remove both cartridges from the priner and close the door, can it then close correctly?

 

If yes, please follow these steps to ensure you install the ink cartridges correctly:

https://support.hp.com/us-en/document/c04326308

 

Please let me know how it goes,

Shlomi

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Honor Student
Posts: 2
Member Since: ‎09-13-2017
Message 3 of 3 (52 Views)

Re: hp envy 5643 access door won't close after putting new cartridge in

I jiggled the door up and down and it finally closed but I will keep that in mind the next time I change a cartridge.  Thank you for your reply.

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