hp printer reolacement

[FongAunLee]

If the base warranty has expired but the support agreement still active till 2018, is it mean still under warranty? The printer cannot detect the ink and paper, we go for the technical person, they said it fail to work already. Can I request hp to replace a new printer for me?

[Dvortex]

Hello, @FongAunLee – Hope you are well 🙂

Thanks for reaching out to HP support forums! I’d like to be of your assistance 🙂

I see that you are facing issues with your Deskjet printer and is looking for a replacement. If by support agreement, you are referring to a “Care pack Warranty”, then yes you can get a printer replacement.

But first, to determine whether this is a printer issue or not, follow the steps below:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.
• Now, place a document on the printer scanner glass and press copy button to make a copy.

If the printer fails to make a copy, contact the HP phone support for printer service or replacement.

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

I hope that answers your concern adequately. Let me know!

Good luck 🙂

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