• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-15-2019 11:31 PM

HP Recommended
Product: Example: hp 3630

i'm over 50 so explaining things with pep or ssd and shortened computer lingo means nothing to me, but here is what i think is up with the thing. it won't connect to my laptop or my router, it says its wireless but it says its connected to my nieghbours router. i cannot connect to the printer with a USB as the ports on the laptop are damaged, hence getting the wireless printer.... if i can't get it to work soon it going to be a big hammer & a lot of mess..????

2 REPLIES 2

‎02-16-2019 01:22 AM - edited ‎02-16-2019 01:23 AM

HP Recommended

Hi,

Is your laptop connected to the network wirelessly or with an ethernet cable to a router?

 

What operating system do you use on your laptop?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-16-2019 01:29 PM

HP Recommended

My laptop is windows 7 (don't laugh it works well for me) its connected wirelessly to the router ( which I might add is only 10ft away from the laptop & the printer. My mobile is also connected wirelessly to the router & is the only other item connected. 

If I can't get the printer working I think it will be faster to carve what I need it to do on a stone tablet. 

Thank

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.