ink or no ink

[jimjim111]

print & scan dr says i have ink - the printer says i'm out ..... test sheet has no color

[Raj1788]

@jimjim111

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP Ink cartridge?

Did you try using different ink cartridge?

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Clean the ink cartridges

Cleaning the ink cartridges can improve print quality. Clean the ink cartridges from the printer control panel, then evaluate the results.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

1. Make sure to load the input tray with plain, white paper.

2. On the printer control panel, swipe the display to the left, then touch Setup.

3. Touch Tools, then touch Clean Cartridges.

   The printer prints a Print Quality Diagnostic report.

   

4. Examine the print quality on the Print Quality Diagnostic report.

   • If the print quality is acceptable, click No. You can stop troubleshooting.

   • If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[jimjim111]

The test sheet prints with no color.... The printer says I need Ink - windows says I need ink - HP Instant Ink says I have ink

I'm thinking there is a bad sensor in the tri color cartrdge. I've done the hard reset, cleaned the heads, aligined them on and on.... Why is it so difficult to contact someone there ? I just want Instant Ink to send a color cartridge - they haven't sent one since June 29

[jimjim111]

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 ‎11-21-2018 08:08 PM

The test sheet prints with no color.... The printer says I need Ink - windows says I need ink - HP Instant Ink says I have ink

I'm thinking there is a bad sensor in the tri color cartrdge. I've done the hard reset, cleaned the heads, aligined them on and on.... Why is it so difficult to contact someone there ? I just want Instant Ink to send a color cartridge - they haven't sent one since June 29

[Jeet_singh]

@jimjim111,

It looks like you were interacting with @Raj1788, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

After reviewing your post thoroughly, I see that you have a concern regarding the Instant ink cartridges. Don't worry we'll work together to help you find a solution.

In this scenario, I would need to know few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,