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‎08-11-2017 06:19 AM

HP Recommended
Product: HP officejet 4650
Operating System: Microsoft Windows 10 (32-bit)

Hello,

having issues installing the printer software and windows drivers for an HP 4650 printer.  

The install will complete, but when I try to print wirelessly, windows complains that the printer driver

is  the incorrect version or not installed.  Actually there was one error screen that said Windows 10 does not allow NT4.0 drivers?  

 

I have tried to install both the full version, and the basic version of the firmware.

 

This printer has been working in the past for about a year wirelessly with no issues.  I had to reinstall Windows 10

with the latest version recently, and that is when I started having issues printing.

 

I have completely removed all of the HP applications from  the computer and reinstalled several times.  

 

The computer is able to see the printer over the wireless network,  HP print Dr. is also able to communicate with the 

printer.  it gets the ink level information, and at one time was able to print a test page from it.  

 

Any suggestions!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2017 07:55 PM

HP Recommended

Hi 

 

Thanks for using the HP Forums.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

  1. Open the Print Server Properties dialog window by doing one of the following:
    • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
    • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
    • From the Start menu or the Start screen:
    • Open Devices and Printers.
    • Select any printer and then click "Print server properties" at the top of the window.
    • Click on the Drivers tab.
  2. Select the printer driver you wish to uninstall.
  3. Click the Remove button.
  4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the wizard: 

 

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-11-2017 07:55 PM

HP Recommended

Hi 

 

Thanks for using the HP Forums.

 

Let's go through a few steps to uninstall and reinstall the drivers:

 

Step 1: Uninstall the Drivers:

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

  1. Open the Print Server Properties dialog window by doing one of the following:
    • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
    • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
    • From the Start menu or the Start screen:
    • Open Devices and Printers.
    • Select any printer and then click "Print server properties" at the top of the window.
    • Click on the Drivers tab.
  2. Select the printer driver you wish to uninstall.
  3. Click the Remove button.
  4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the wizard: 

 

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎08-12-2017 07:00 AM

HP Recommended

Thanks,

This install worked.

Was this reply helpful? Yes No

‎08-12-2017 09:50 AM

HP Recommended

Hi @Cjanik,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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