gbarber27 Student
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installed mojave now i cannot print and macbook cannot locate printer - all on the same network

didn't work for me.  I have spent more than 20 hours trying to solve this problem.  No more HP printers for me!!!!

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installed mojave now i cannot print and macbook cannot locate printer - all on the same network

Hi @gbarber27, I'd like to help!

Any error when you try to print?

What's the printer model?

Is the printer and Mac connected to the same WiFi network?

Could you perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can access the menu by pressing the Option key(Alt) and then clicking the   Wireless icon.

Senan6806


I am an HP Employee

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