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Student
Posts: 1
Member Since: ‎05-16-2018
Message 1 of 2 (99 Views)

installer cannot installed

Product Name: Laser Jet Pro MFP M127fx
Operating System: Microsoft Windows 10 (64-bit)

i encounter dificulties in istalling the HP Laser Jet Pro MFP M127fx installer please help me.

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HP Support Agent
Posts: 3,832
Member Since: ‎10-14-2016
Message 2 of 2 (63 Views)

Re: installer cannot installed

@aserohabagat

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I understand that you are unable to install your HP Laser Jet Pro MFP M127fx printer.

 

I'll try my best to help

 

I suggest you uninstall any existing printer drivers from Root level

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes.

 

Thank you :)

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 
 

 

 

 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation