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areid1 Student
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lost setup cartridges for HP ENVY Photo 7858

HP ENVY Photo 7858
macOS 10.14 Mojave

My son accidentally threw out the setup cartridges for the printer and I have not been able to bypass/Skip this process on the mobile app or on the printer setup screen. I would love the support of an employee to solve this. 

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HP Support Agent
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lost setup cartridges for HP ENVY Photo 7858

@areid1

Welcome to the HP Support Community

 

Let's perform a Trade at OOBE rest on the printer to bypass using setup cartridge.

 

I have sent you a private message, to reset the printer that cannot be shared in a public post.

Can you please check your inbox on the forums page for the private message.

 

Have a great day!

 

Raj1788
I am an HP Employee 

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Anteyehero9 Student
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lost setup cartridges for HP ENVY Photo 7858

I have the same problem. HP rep, can you PM me as well on how to bypass the “setup Cartridge” since I don’t have one anywhere.

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HP Support Agent
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lost setup cartridges for HP ENVY Photo 7858

@Anteyehero9,

 

Thank you for posting your query on HP Community,
 

In order to bypass the setup cartridges and want to use the regular ink cartridges, I believe we can bypass the setup by performing a reset.

 

I am going to send you a private message with the instructions on how to perform an advanced reset. Now these steps are specific to your printer only. 

 

Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

Regards,

Jeet_Singh
I am an HP Employee

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