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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 06:34 PM

HP Recommended

M402-M403 - for every page to print we need to open the paper draw and close again.  Driver has been updated

 

1 REPLY 1

‎04-28-2017 02:21 PM

HP Recommended

Welcome to HP Forums @KelliT,

 

Thanks for the post. 

 

I understand that you need to open and close the paper tray for every print. 

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own by reinstalling the driver. 

May I know how is the printer connected to your computer? (USB or wireless.)

Are you using a Windows or MAC computer?

Do you face the issue while making a copy?

 

Recommend you connect the printer to your computer using a USB cable. 

visit www.hp.com/drivers download the firmware update and install it on the printer.

Please provide more information for further assistance. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

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