macOS Catalina not compatibel with HP Officejet Pro 8610

[71solo]

Last Apple update macOS Catalina does not support the printer/scanner HP Officejet Pro 8610. The  function 'scan to computer' is corrupt. 

[IronBadger · Accepted solution]

Scan to Computer is not fully functional in macOS Catalina.  HP is working with Apple to get HP Easy Scan and Scan to computer back to full functionality as quickly as possible.

In the interim you can use Image Capture to retrieve scans from the OfficeJet Pro.  You just will not be able to initiate the scan from the control panel just yet.

[ericbo101]

But should my 8610 pro work printing under Catalina? 

I upgraded, reset the printers and trying to add the printer and it gives a communication error.

[ericbo101]

But are you able to print? 

I am trying to setup my 8610 under Catalina and not successful solar 

[ericbo101]

By the way, ended up using the HP eprint capability, printing via pdf email to my 8610 ... works perfectly.

Have setup an alert to be updated when the Catalina driver is updated but won't worry about it ...

[TEJ1602]

@ericbo101, Welcome to HP Support Community!

Let us try uninstalling the HP Software and reinstalling the updated version of the driver that was released for Mac OS 15. Refer to the document HP Printers - Uninstalling HP Software (Mac) for help.

Now, download and install the new software using HP Easy Start from here.

Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@ericbo101, Welcome to HP Support Community!

Let us try uninstalling the HP Software and reinstalling the updated version of the driver that was released for Mac OS 15. Refer to the document HP Printers - Uninstalling HP Software (Mac) for help.

Now, download and install the new software using HP Easy Start from here.

Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[snhbow]

Printing seems to work, but scanning does not work even after installing the latest version of the drivers via Easy Start. When can we expect the software to work again? Thanks for the advice.

[IronBadger]

Unfortunately, HP Easy Scan is not currently supported in macOS Catalina.  HP is working with Apple to get HP Easy Scan and Scan to computer back to full functionality as quickly as possible.

In the interim you can use Image Capture to retrieve scans from the OfficeJet Pro.  You just will not be able to initiate the scan from the control panel just yet.

[Navi06]

Works with my Ipad but dont' work with my IMac since I installed MacOs Catalina.  I tried many solutions written on this post with no change.