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Locked

‎01-20-2020 12:08 PM

HP Recommended
Product: hp oficejet K7v44B

my printer is pulling the paper to left side then starts stops and says load paper is empty

1 person had the same question
1 REPLY 1

‎01-22-2020 01:50 PM

HP Recommended

@pedloula5

 

I have gone through your Post and I would like to help

 

Please ensure your printer has the latest Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Also follow the instructions in Step 2 from this Link: https://support.hp.com/us-en/product/hp-officejet-3830-all-in-one-printer-series/7172321/model/11503... to clean the paper rollers

 

Keep me posted how it goes

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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