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HP Recommended

new 2640 HP printer

HP Desk Jet 2649
Microsoft Windows 7 (64-bit)

I have a new HP DeskJet 2640 because it was inexpensive and could be hooked up to USB. I am not tech literate and my son can usually is and he gave up trying to help me.

I've watched  YouTube and have tried every troubleshooting suggestion to the best of my ability. I thought I was ready to print, but my documents pile up in the que (SP?). I've tried to delete the to one manually, but then another one gets stuck. Can someone please help me. I 'd like to talk to someone in Customer Service but how do you get through The printer sounds like it'sr eady to print but doesn't. The documents in the Q tell me it's printing but does nothing...Please help!!!

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Message 2 of 2
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HP Recommended

new 2640 HP printer

@-robynbllrd1 

Hello,

To help you, refer to this document for the steps to set up your printer using a USB connection.

In case of need, do not hesitate to solicit us.

Best regards, 😉





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