-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
I have a Laserjet 3502 which I put onto my WiFi network using a bridge. I have four Windows 10 laptops (Dell) that all print to this printer over TCP/IP. My workplace has just given me a new Lenovo Thinkpad (Windows 10, 64 bit). This computer cannot find the printer on the network, even when I manually type in the static IP address of the printer. From the Command window on the Lenovo, I can ping the printer. It doesn't matter if I use the Windows printer driver or install the HP Universal Print Driver. In either case, the printer installation fails with the message shown below
2
0
0
HP Recommended
HP Recommended
Please check with your IT people at work first. I had same situation before (I'm a retiree now) and my IT manager simply said NO. If I wish to print on my printer at home I have to email to its email address (I used to test HP printers, not now).
Later, they banned us to print out side, they also use a software to scan all our outgoing emails.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community