offficejet 8600 pro needs to reset admin password but it wont let me pass the setup page.

[kcjaydee]

I recently changed service providers and need to setup my wireless printer on the new network but I cant access the settings to do so as it keeps on coming back to "feature has been locked by your system admin or the person who setup your printer"  Help Please!!

[DocCottle · Accepted solution]

Hey @kcjaydee,

Welcome to the HP Support Forums!

I understand that you are trying to change the wireless settings on your Officejet Pro 8600 e-All-in-One Printer. I can help you with that.

I am going to send you directions outlining how to perform a factory reset on your printer. If you check your forum inbox you should see a message shortly.

Please let me know if this resolves your issues. If it does, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

[kcjaydee]

I want to express my sincere appreciation for your help in this matter. Your information was clear and exactly what was neccessary to fix the issue. What had been a problem for the last 3 weeks with many frustrating hours on the phone with other service providers you resolved with one email. Thanks Again!!!

 KcJayDee

[jasondwarner]

I recently changed service providers and need to setup my wireless printer on the new network but I cant access the settings to do so as it keeps on coming back to "feature has been locked by your system admin or the person who setup your printer"  Help Please!!

I have this same problem, can you send me the reset info too?

THanks,

Jason

[Centaurjim]

Will someone forward the solution to my problem. 8600 plus has sprint lock out, saying lockout by admin. Thankyou

[Leap17]

I had to install a new router, and can't get the printer to connect to the new router. All wireless is locked by the adminstrator. How do I get to the settings.