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mac desktop
macOS 10.14 Mojave

menu window on printer is not lit power is on tried resetting power and router without any luck deleted printer from preferences and tried to add it again but list of printers did not appear

1 REPLY 1
HP Recommended

@chuck927, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are you able to make photocopies on the printer?
  • Do you see the HP logo when you restart the printer?
  • Is the printer connected directly into the wall outlet?

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.