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‎06-19-2019 08:00 AM - last edited on ‎06-19-2019 11:22 AM by Retired

HP Recommended
Product: HP Photosmart b010
Operating System: macOS 10.14 Mojave

Hi,
I'm also having an issue with my new mac mojave and my old HP Photosmart b010 printer. I've tried everything from restarting the computer and printer to installing and reinstalling the softwares but nothing has helped. When i go to check the printers in the system preferences it doesn't show me any options for printers to add.
Please help me with a solution because my printer worked perfectly fine until 2 weeks back with the old mac that used a OS Sierra, i'm facing this problem only with the new mcbook pro that uses Mojave.
Thanks,

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2019 05:54 PM

HP Recommended

@MiNico

 

Do you have any Antivirus installed on your Mac?

 

Is the printer connected directly to the Mac or through a Hub?

 

Could you check and let me know if the printer is detected on the USB device tree?

 

1.) From the Apple menu, choose About This Mac.  

2.) Click System Report.

3.) Under the Hardware heading on the left side of the System Information window, click USB.

 

 

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus, click the device names to learn more about each one.

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-21-2019 05:54 PM

HP Recommended

@MiNico

 

Do you have any Antivirus installed on your Mac?

 

Is the printer connected directly to the Mac or through a Hub?

 

Could you check and let me know if the printer is detected on the USB device tree?

 

1.) From the Apple menu, choose About This Mac.  

2.) Click System Report.

3.) Under the Hardware heading on the left side of the System Information window, click USB.

 

 

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus, click the device names to learn more about each one.

 

Keep me posted 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎06-22-2019 05:04 AM

HP Recommended

Hi KrazyToad,
thank you for the response and it helped 🙂
The printer was connected to the mac with the usb Multiport adapter because the new macs don't have the usb ports like the old ones.
I opened the USB device tree as you suggested and it wasn't showing the printer, so i tried connecting it to all the 4 ports one by one..Turns out that out of the 4 ports in the new mac devices i can connect the printer only to 1 (and that too on the right side of the mac) if not it doesn't detect the printer at all.
Solved the problem atleast!
Thank you! 🙂

Was this reply helpful? Yes No

‎06-22-2019 12:42 PM

HP Recommended

@MiNico

 

I'm glad you got this sorted out

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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