printer driver is unavailable

[cyost]

everytime i try printing, i get a message that printer is need of immediate attention. i looked at the settings of the printer and the driver is unavailable. I have tried redownloading and installing but it still not working. I even updated windows and troubleshooting and i just cant seem to get any where with it. 

[KrazyToad]

@cyost

Welcome to HP Support Community

To assist you better please provide me with the complete printer model or product number

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

Thank you 

[cyost]

Envoy 5660 

[KrazyToad]

@cyost

You can download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Let me know how it goes

Thank you 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.