printer error C4EB8024

[PeterHoughBORO6]

new printer (HP Envy Photo 7100) not start- error comes up

[atharva_gp]

@PeterHoughBORO6,

Thank you for reaching out to the HP Support community!

• Do you have any flashing lights on the printer or a blue screen?
• Was this printer connected to a network or are you getting this error out of the box?

Let's try these steps:

Step 1: Power Reset:

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Check if the error shows up
• If the issue persists, proceed to the next step

Step 2: Update the printer firmware

• Refer to this link to update the printer firmware.

Let me know if this information helps. 

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