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‎06-13-2019 08:01 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP officejet pro 8600 plus shows a printer failure message on the print screen with no error message number.  All recommended resolutions (besides cleaning the print cartrige heads which I've already done) on HP's web site involve getting to items on the printer screen but I can get only the error message on the printer screen.  how can I resolve this?

1 REPLY 1

‎06-16-2019 04:00 AM

HP Recommended

Hi @kd2424

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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