printer not printing

[lexus4]

I all of a sudden cannot print on my printer after the computer upgraded to the new Windows.  I need to be able to print like I have hundreds of times before, but now i can't.  I have reinserted the installation disk, but that has not worked. Please help asap! Thanks

[Jeet_singh]

@lexus4,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I see from your post that you're having issues while printing from your computer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Did you recently made any changes on the printer before the issue started?

Did it happen after replacing the ink cartridges or while using the existing ink cartridges.

Do you get any error message while printing from the computer?

Are you using genuine HP Ink cartridges or refilled ink cartridges.

Have you tried to print the print quality diagnostic report on the printer? Or Are you able to make  a copy from the printer?

Let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you are facing any issue while using the printer then try using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to this link: HP Printers - Using HP Print and Scan Doctor (Windows)  to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Next thing, I would suggest here is to print the self test page from the printer or Print the Print quality diagnostic report from the printer.

If possible, you could share the screen shot of the issue as this will help me in further assisting you.

Let’s try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Could you please respond to this post with the details as well as with the troubleshooting steps suggested as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,