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Student
Posts: 1
Member Since: ‎01-13-2018
Message 1 of 2 (76 Views)

printer prints colors but not black. all new cartridges

Product Name: HP Photosmart Pro B8800 Printer series
Operating System: Microsoft Windows 7 (32-bit)

printer will print colors but not black

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Professor
Posts: 2,266
Member Since: ‎08-30-2017
Message 2 of 2 (51 Views)

Re: printer prints colors but not black. all new cartridges

Maybe try and do a nozzle clean on the black ink.If this doesn't make any change then there might be a fault with the printhead.If machine is still under warranty i would suggest that you take it for repairs or replacement.Hope this will help.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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