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Ediceman
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HP Recommended

printer won't work with new pc

officjet pro 8600
Microsoft Windows 7 (64-bit)

Got a new PC and the printer now won't work correctly. I finally got it to print but the full feature software won't load, I have no HP icon on the screen and can't scan or do anything else. Is it because the old program is 32 bit and my new pc is 64 bit? I tried a million different things, online, from the disk and whatever. Any help?? thx

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Message 2 of 7
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HP Recommended

printer won't work with new pc

Hi,

 

Please download and install Full Feature Software and Drivers and install to your computer

 

          http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe

 

Regards.

BH
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Ediceman
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printer won't work with new pc


@banhien wrote:

Hi,

 

Please download and install Full Feature Software and Drivers and install to your computer

 

          http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe

 

Regards.



I tried that about 30 times at least, still won't work? 

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Ediceman
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Message 4 of 7
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printer won't work with new pc

did that many times, no go

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Ediceman
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printer won't work with new pc


@Ediceman wrote:

did that many times, no go


HP tech took control of my pc for well over and hour and still couldn't download the full feature software, so something is really screwy. He was like, well format your hard drive....I just bought this pc, ....he said well take it back to the store....c'mon man, thats a stupid thing to say to someone. I give up, going to get a different printer, maybe a Canon.

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sbruckel
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printer won't work with new pc

An updated driver file was posted on HP's support site on 8/11/2017 - I can confirm it works as advertised... it's about time one would think!

 

 

https://support.hp.com/za-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-mfp-m477-series/732...

 

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Ediceman
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printer won't work with new pc

**bleep** em, I couldn't stand it anymore,got an Epson awhile ago.....but thanks anyways!

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