cancel
Showing results for 
Search instead for 
Did you mean: 
Ediceman
Level 1
5 4 0 1
Message 1 of 7
423
Flag Post
HP Recommended

printer won't work with new pc

officjet pro 8600
Microsoft Windows 7 (64-bit)

Got a new PC and the printer now won't work correctly. I finally got it to print but the full feature software won't load, I have no HP icon on the screen and can't scan or do anything else. Is it because the old program is 32 bit and my new pc is 64 bit? I tried a million different things, online, from the disk and whatever. Any help?? thx

6 REPLIES 6
Level 19
Level 19
79,936 79,831 9,894 21,353
Message 2 of 7
395
Flag Post
HP Recommended

printer won't work with new pc

Hi,

 

Please download and install Full Feature Software and Drivers and install to your computer

 

          http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
0 Kudos
Ediceman
Level 1
5 4 0 1
Message 3 of 7
390
Flag Post
HP Recommended

printer won't work with new pc


@banhien wrote:

Hi,

 

Please download and install Full Feature Software and Drivers and install to your computer

 

          http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe

 

Regards.



I tried that about 30 times at least, still won't work? 

0 Kudos
Ediceman
Level 1
5 4 0 1
Message 4 of 7
389
Flag Post
HP Recommended

printer won't work with new pc

did that many times, no go

0 Kudos
Ediceman
Level 1
5 4 0 1
Message 5 of 7
318
Flag Post
HP Recommended

printer won't work with new pc


@Ediceman wrote:

did that many times, no go


HP tech took control of my pc for well over and hour and still couldn't download the full feature software, so something is really screwy. He was like, well format your hard drive....I just bought this pc, ....he said well take it back to the store....c'mon man, thats a stupid thing to say to someone. I give up, going to get a different printer, maybe a Canon.

0 Kudos
Highlighted
sbruckel
New member
5 5 0 0
Message 6 of 7
156
Flag Post
HP Recommended

printer won't work with new pc

An updated driver file was posted on HP's support site on 8/11/2017 - I can confirm it works as advertised... it's about time one would think!

 

 

https://support.hp.com/za-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-mfp-m477-series/732...

 

0 Kudos
Ediceman
Level 1
5 4 0 1
Message 7 of 7
149
Flag Post
HP Recommended

printer won't work with new pc

**bleep** em, I couldn't stand it anymore,got an Epson awhile ago.....but thanks anyways!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation