11-19-2019 02:53 PM
I have been receiving an error message 'missing or failed printhead'. I have followed all instructions online, removed,cleaned, reinstalled, turned off then back on. tools to realign and or clean. nothing helps, what next?
11-22-2019 05:04 AM
Welcome to the HP Support Community.
Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.
Have a great day!
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