problem with HP envy 4500 all in one series printed

[me37]

I have an HP Envy 4500 e-All-in-one-series printer/photcopier.  Does anyone else have this product?  This is the worst product I have ever had.  It jams when I am printing and when I am trying to photocopy.  This is a huge incvenience for multiple reasons.  Is anyoen else having this problem?  I only bought it a year ago and it has never worked well.  How do I get support for this printer that has never worked?

[Chimney_83]

Greetings @me37, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are facing an issue with your printer where the paper jams frequently and you are not happy with the product.

Don't worry, I will be glad to assist you on the procedure to troubleshoot the issue. 

Have you tried any troubleshooting steps on your own?

How frequently do you use the printer?

Are you using good condition paper?

Recommend you to refer to this HP Article. 

Clear any jammed paper. 

Clean the rollers behind the carriage access area as suggested in the article. 

If the issue persists, please contact our phone support for any upgrade or service options available for your printer. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detect
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.