"Driver is not Available" message under printer listing on Devices Page.

[TomG628]

I have an Envy 7155 printer with wifi that is installed on both a desktop computer and a Surface Pro 3 laptop.  The printer works from both computers.  Under Printers and Scanners on the Surface Pro with Windows 10, it lists

"HP ENVY PHOTO 7100 SERIES PCL-3 (NETWORK)"

"HP 70E038 (HP ENVY PHOTO 7100 SERIES)"

"Driver is unavailable"

Why are there two entries for one printer and why is it working with the "Driver is unavailable" message?   

                                                                                                                                                           Thanks,    Tom 

[sandytechy20 · Accepted solution]

@TomG628

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[TomG628]

Thanks for the help!    Tom

[sandytechy20]

@TomG628

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.

[BohlinOffice]

I have tried the same solution, but when I try to remove/delete my printer in the first step, I get this message: "This device is not associated with any app". I have never had any problem with this printer before, it has worked perfectly. Suddenly the driver is missing?

[sandytechy20]

@BohlinOffice

Welcome to HP support community.

Provide the printer model number or the product number?

Which operating system is installed on the computer to which this printer is connected?

Reply with the requested information for more assistance.

Cheers.

[BohlinOffice]

Photosmart Premium C310

windows 10

[sandytechy20]

@BohlinOffice

Try installing printer with Windows built in driver:- Click here

Cheers.

[buzz-dad]

I did have the message "driver unavailable".  That message has been replaced by the message "error"

[buzz-dad]

In ref. to above message..HP Officejet 3830 with Windows 10.  Was working fine before "driver unavailable" message.