"HP OfficeJet Pro 6960 All-in-One series Full Software Solution” - Is it Vista 32-bit compatible?

[MartyH]

I've downloaded and installed what HP calls the "Basic Driver" [OJ6960__Basicx86_1979.exe] for my OfficeJet Pro 6968.

HP indicates:  "This basic feature software solution is a driver-only software solution intended for customers who only want a basic driver to use with their HP printer. If you want the full feature software solution, it is available as a separate download named “HP OfficeJet Pro 6960 All-in-One series Full Software Solution”.

I'd really like to get the "full feature software solution", but can't find it on the HP site. 

Maybe it is not compatible with Vista 32-bit so when my OS is detected, HP "hides" it from me.

Or maybe I'm bad at playing "hide and seek"!

- I'd appreciate it if someone can confirm if it is Vista 32-bit compatible or not.

- If it is compatible, I'd really appreciate it if someone could lead me to it.

Thanks,

Marty

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

There is only Basic Software available for the   Vista 32bit .  You can install that and it should be able to print.

Can you try this standalone scan software and let us know if that works?

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Some scanning resources for you:

Scanning for Dummies

Hope that helps!

[MartyH]

greenturtle, Thanks for the reply:

"There is only Basic Software available for the  Vista 32bit .  You can install that and it should be able to print."

You've saved me some time and frustration!

Fortunately, the Basic software seems to provide ALL the major functions from the computer. I can Print, Copy, Scan and Fax using the Printer Assistant that loaded onto the computer with the basic software.

I can't scan from the Control Panel, but the Printer Assistant handles scanning quite well.

So, no need for me to install HP Scan Extended, but thanks for making me aware of it. 

I'd say that the Basic software gets the job done with a golden-oldie Vista OS, and I can definitely manage without the Full software that provides some additional Control Panel functionality.

So, Kudos and Accepted Solution have been selected!

Thanks,

Marty

[greenturtle]

Hi @MartyH,

Glad to hear that your issue is resolved and all is working well now.

Have a nice weekend!