12-26-2017 10:28 AM
i bouth the new cartriges I need to change region on the printer please let me know a number to call the form you are requesting the fill wont take the serial number y submit
I 've bein trying to talk to an actual agente since lask week
12-26-2017 10:35 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
05-21-2019 01:13 PM - edited 05-21-2019 01:14 PM
Thank you for joining the HP Community
HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label printer will not accept the cartridge.
Regionalization should be done on the printer.
For regionalization click on this link: facebook.com/hpsupport for support.
I would personally suggest you contact our HP Support for one on one interaction.
Make sure you select the Country and Region.
Keep me posted, hope this helps!
Have a great day!
I am an HP Employee