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AHADKHALID Top Student
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screen hanged on hp logo MFP M117FW

MFP M117fw
Microsoft Windows 10 (64-bit)

i updated the printer to last available hp firmware and after update the printer is stuck on hp logo and energy star logo screen . i cannot reupdate also as the exe file says remove error and try again . pls help me what to do HP PLS HELP

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HP Support Agent
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screen hanged on hp logo MFP M117FW

@AHADKHALID Peace be unto you! Welcome to HP Community!

Here're a few steps that should help resolve the issue:

  1. Disconnect USB/Network/FAX and power on Standalone unit.

  2. Check and remove any packaging material inside the printer and toner cartridge.

  3. Try different power source.

  4. Perform a power cycle by unplugging the power cord while the power is on and plug it back.

  5. Perform a power drain by disconnecting the power cord from the back of the printer and keeping the power button pressed for 30 seconds and in case of a power switch keep the switch in ON position for 30 seconds before reconnecting the power chord.

  6. Perform an NVRAM initialization (let me know if you need steps for this one)

  7. Verify and update with the latest firmware. (click here for details)

  8. Turn Off the printer for 3 min and then try turning On the unit.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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AHADKHALID Top Student
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hi 

thank you for your reply . I have done all the suggested things already . and also rechecked on the update it's the latest by hp.

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AHADKHALID Top Student
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pls send me nvram initialization if it's different from the suggested points I'll try that also 

 

ahad

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HP Support Agent
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screen hanged on hp logo MFP M117FW

@AHADKHALID I suggest you check my private message for steps on performing the NVRAM reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: 

Click here to know how the private message function works.

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee

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