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‎10-05-2019 10:01 AM

HP Recommended
Product: officejet 3830
Operating System: Microsoft Windows 10 (64-bit)

The set  preference link in software does not work I just get an error code sometimes , other times nothing happens at all.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2019 03:25 PM

HP Recommended

@Snoopsnoop, Welcome to the HP Support Community!

 

This seems like an issue with the HP Printer Assistant. Let us try these steps to resolve this issue:

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Clean reinstallation of Pre-installed HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎10-05-2019 10:08 AM

HP Recommended

HP sscreen.JPG

Was this reply helpful? Yes No

‎10-05-2019 11:38 AM

HP Recommended

Fullscreen capture 1052019 101342 AM.bmp.jpg

Was this reply helpful? Yes No

‎10-07-2019 03:25 PM

HP Recommended

@Snoopsnoop, Welcome to the HP Support Community!

 

This seems like an issue with the HP Printer Assistant. Let us try these steps to resolve this issue:

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

If the issue persists, proceed to the next step.

 

Clean reinstallation of Pre-installed HP drivers

  1.  In Windows, search for and open Programs and features 
  2.  Select your HP Printer 
  3.  Select Uninstall 
  4.  In Windows, search for and open Devices and printers 
  5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
  6.  Open up the run command with the “Windows key + R” key combo. 
  7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
  8.  Click on the “Drivers” tab 
  9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
  10.  Select Ok 
  11.  Select Apply and Ok on the Print Server Properties windows 
  12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎10-07-2019 08:24 PM - edited ‎10-07-2019 08:25 PM

HP Recommended

The print and scan doctor did not help but reinstalling the complete software solved the problem. took two tries but it is now working as it should.  Thanks for the help!

Was this reply helpful? Yes No

‎10-08-2019 09:46 AM

HP Recommended

@Snoopsnoop

 

 That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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