software and drivers won't install

[injieunious]

Hello,

I went to support then, software & drivers to get my printer's software and I was able to find it and download it.

It was extracting and asked me to agree to the policy etc then, hit the "next" button, but once I do that, it will remove it and exit out itself, pretty much just disappearing and won't let me move forward.

I was able to get this software on my other desktop but I am having this issue on only my laptop. I did everything I could have done. 

I also downloaded and tried the 'HP print and scan' doctor by connecting this printer with USB so I was able to set this printer as default printer and did let me print while USB is connected, however, it won't let me finish installing "PS_AIO_06_B209a-m_140_408-5.exe" so I can't use this wireless or the other service like scan etc.

[Raj1788]

@injieunious

Welcome to the HP Support Community

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer connectivity issue.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-photosmart-plus-all-in-one-printer-ser... to download and install the HP Photosmart Plus All-in-One Printer series - B209 Full Feature Software and Driver.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[injieunious]

I tried your solution but when I tried to remove it under driver after the window key + r

I got the message saying

"The following package(s) can not be deleted:

prnhpcl1.inf (x64)
This package contains the following driver(s) that are in use:
HP Photosmart Plus B209a-m Class Driver; This driver is used on:
HP7D52B8 (HP Photosmart Plus B209a-m)

The following driver(s) can not be deleted:

Driver HP Photosmart Plus B209a-m Class Driver (x64) is in use. It is used on:
HP7D52B8 (HP Photosmart Plus B209a-m)"

But before, I got this installed through HP print and scan doctor, 

I already have tried what you told me and it still did not work....

[Raj1788]

@injieunious

Create a local user or administrator account in Windows 10 using this link: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Then try to install the driver and check if it works.

If the issue persists, I would personally suggest you contact our HP Support for one on one interaction. 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: https://www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps! answers!

Have a great day ahead!