the choice to print in colour or gray scale has disappeared -

[bagwrig]

My series 3831 office jet printer is not giving me the option to print in colour or grey scale, everything is printed in black and white.

The option box just does not exist to print in colour just does not exist

I've re-installed both the full and basic drivers but still  no joy

I've also reset the printer by unplugging it etc.

Any help would be appreciated

[asmita6658]

Hi @bagwrig

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

To better assist you - 

1) What's the application that you are trying to print from? 

2) Are you able to make a color copy? 

While you respond to that, try these steps -

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 10 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

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Have a great day!