the status report failed to print

[h45wt]

Error msgs "the status report failed to print" when using the hp6970 toolbox "device services" or "device reports" tabs. The message changes a bit with each different report but is always "failed to print". All other prints work fine from my other windows apps while connected via usb or wireless. The above reports fail with either type of connection. I know this worked at least once right shortly after installation but not now.  The error messages in not very helpfull. Any ideas what to check next?

[h45wt]

It does print the status report fom the printer control panel.

[The_Fossette · Accepted solution]

@h45wt,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is not printing the status report.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
2. Remove USB cable, if present.
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
4. Now plug back the power cable straight into a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, update the printer firmware. Follow the steps in the below article to update the printer firmware.

http://hp.care/2EMaRef

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[h45wt]

I did the power off sequence you suggested and that fixed the problem.  I would have bet big money that it would not but it did. Thank you.

[The_Fossette]

@h45wt,

Perfect, I am really glad to hear that!

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!