• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-25-2017 08:22 AM

HP Recommended
Product: OfficeJet Pro 8100
Operating System: Microsoft Windows 10 (64-bit)

The media that came with my printer will not operate in Windows 10.  I would like to download the Windows 10 version of the Toolbox.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-26-2017 11:05 AM

HP Recommended

Hi,

By clicking the HP Officejet Pro 8100 icon and pressing Maintain Your Printer or the top Estimated Ink Levels icon the HP Toolbox can be accessed.

 

If you experience any issues, what exact action are you trying to take? the software layout may changed but any HP Toolbox functionality should be available..



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎04-25-2017 11:28 AM

HP Recommended

Hi,

Download and install the latest windows 10 software below:

http://ftp.hp.com/pub/softlib/software12/COL40109/bi-108867-4/OJ8100_1321-1.exe

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-25-2017 01:37 PM

HP Recommended

The link provided does not give option to install the Toolbox found on the CD.

Was this reply helpful? Yes No

‎04-26-2017 11:05 AM

HP Recommended

Hi,

By clicking the HP Officejet Pro 8100 icon and pressing Maintain Your Printer or the top Estimated Ink Levels icon the HP Toolbox can be accessed.

 

If you experience any issues, what exact action are you trying to take? the software layout may changed but any HP Toolbox functionality should be available..



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎06-13-2018 10:39 AM

HP Recommended

After a recent power outage, I lost connection with my wireless Officejet 8100. Per instructions on the support site, I removed all instances of the Officejet printer on my Windows 10 laptop and downloaded the latest full driver package, OJ8100_1321-1.exe, from HP. I successfully reinstalled and connected the printer, but do not have the toolbox feature. Clicking on the HP8100 icon does not give me any options other than to install software. Right clicking the icon also does not  give access to the Tool Box. I am at a loss as to how to maintain my printer from the PC. The control panel on the OJ 8100 is not at all helpful. Surely there must be a way to restore the Tool Box by itself.

Was this reply helpful? Yes No

‎06-13-2018 11:14 AM

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

I work on behalf of HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.