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Top Student
Posts: 9
Member Since: ‎08-21-2017
Message 1 of 4 (117 Views)

trying to reinstall HP printer

Product Name: HP Photosmart All In One D110
Operating System: Microsoft Windows 7 (32-bit)

I'm trying to uninstall my HP Photosmart Printer but cannot uinstall the following pertaining to my HP printer:

HP Customer Participation Program

HP Imaging Device Functions

HP Smart Web PRinting

HP  Solution Center

HP Update

 

 Also, I cannot reinstall the printer from the disk or download online.  I keep getting a fatal error message.

 

Can  someone tell me help me out?

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HP Support Agent
Posts: 7,693
Member Since: ‎10-12-2016
Message 2 of 4 (77 Views)

Re: trying to reinstall HP printer

Hi @JanW2,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with uninstalling the HP Photosmart All In One D110 driver.

 

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

 

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

 

1. Open the Print Server Properties dialog window by doing any one of the following:

 

(a). Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.

(b) From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab.

 

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

4. Select "Remove driver and driver package" and click OK.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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Top Student
Posts: 9
Member Since: ‎08-21-2017
Message 3 of 4 (52 Views)

Re: trying to reinstall HP printer

Rainbow23, thank you so much for that information but I couldn't even get started with the process. I went to START, typed in printui/s/t2 and I got a dialog box that read:  "Windows  cannot find printui/s/t2.  Make sure you typed the name correctly and try again."   So where do I go from here?

 

 I am a senior citizen on a limited income so I have learned how to tackle most problems with my computer because they have always been fairly simple or common sense problems. My computer is a Lenovo because my daughter bought it for me and my printer is HP because I bought that myself.  If I have a problem and I  get stumped I go to a reliable forum that can help me.  I just can't afford to replace my printer or take both printer and computer to a shop and spend more than $100 to solve this problem. 

 

 

I realize my HP printer is 7 y rs. old but I love it and since it doesn't get used that much it's really like new.  I'm hoping I can resolve this problem with help from good people like you.

 

Thank you again. Your help is greatly appreciated. 

HP Support Agent
Posts: 7,693
Member Since: ‎10-12-2016
Message 4 of 4 (47 Views)

Re: trying to reinstall HP printer

Hi @JanW2,

Thank you for your reply, I'll be more than glad to help you.

 

I understand that you were unable to remove the drivers from printer properties.

 

I suggest that you follow these steps:

1. From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window. Click on the Drivers tab

2. Select the printer driver you wish to uninstall.

3. Click the Remove button.

4. Select "Remove driver and driver package" and click OK.

 

You may now download and install the drivers from the link: Full Feature Software and Drivers

 

Let me know if this works.

 

You have a good day ahead.

Rainbow23
I am an HP Employee

If you found this post helpful, you can let others know and also show your appreciation by clicking the Accept as Solution button, Thumbs up" button!

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