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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- unable getting driver
Create an account on the HP Community to personalize your profile and ask a question
07-02-2016 10:03 AM
i bought a new printer, but i can't install driver; dvd seems doesn't work well according the manual.
i downloaded file win-x64-pcl3-drv.exe, then i click on it, but it doesn't install driver; it opens winzip self extractor and the unzipped files are not .exe
Solved! Go to Solution.
Accepted Solutions
07-02-2016 01:37 PM
You use the add printer and when you get to the makers page you navigate to where the files are located and you unzipped. If connecting by network cable, find the ip address of the plotter and then use the add printer, local printer, create port and in the drop down choose standard tcp/ip and then just follow the prompts and enter the requested information. If using usb the found new hardware should come up and when the computer requests the driver, point to where those files are located.
07-02-2016 01:37 PM
You use the add printer and when you get to the makers page you navigate to where the files are located and you unzipped. If connecting by network cable, find the ip address of the plotter and then use the add printer, local printer, create port and in the drop down choose standard tcp/ip and then just follow the prompts and enter the requested information. If using usb the found new hardware should come up and when the computer requests the driver, point to where those files are located.
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