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‎05-26-2020 11:03 AM

HP Recommended
Product: HP Envy 5642
Operating System: Microsoft Windows 10 (32-bit)

My HP printer will not work with Windows 10 and as I've attempted to update the driver, I get the following error message upon attempting to install - "Call to DriverPackageUninstall returned error 5 - A caller of DriverPackageInstall  must be a member of the Administrators group to install a driver package." 

 

I have confirmed that I am the administrator, so do not understand why I'm receiving this error.

2 people had the same question
1 REPLY 1

‎05-26-2020 11:08 AM

HP Recommended

@T_Varney 

 

Your solution is here:

TKB article contributed by  ShlomiL 

Fix for the dreaded error “Call to Drivepackageuninstall returns error 5”

Call to DriverPackageUninstall error 5 returns during HP Device Software uninstall

Reminder – First Step “Run as Administrator” is crucial in Section: HP PC Solution

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

 

Dragon-Fur

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