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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-02-2017 07:23 PM - edited ‎02-02-2017 07:25 PM

HP Recommended

 

HP releases Unauthorized firmware update, crippling printersusing 3rd partytonercartridges.

 

My CP1025NW has been working fine, and now all of the sudden, I can't print because of an error stating I'm using non-hp toner.

 

Who the hell do you people think you are?

 

I paid for the printer, it's well out of warranty, and now I can't use it because you sabotaged it.

 

I paid for the toner cartridges--are you going to re-imburse me for what I paid for them if I have to purchase your crappy cartridges?

 

This is not going to fly.

 

CC: Facebook friends 

1 REPLY 1

‎02-02-2017 08:49 PM

HP Recommended

What is your firmware version?  What makes you think the cartridge rejection is due to a firmware change and not a cartridge issue? The HP site lists the last firmware for the CP1025NW as version 20160412 from April 2016.

 
 

Bob Headrick,  HP Expert

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