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Pmark1110
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Message 1 of 4
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unavailable driver

hp envy 7640
Microsoft Windows 10 (32-bit)

I'm having trouble printing documents.  My printer is connected to my network.  I can scan and fax but I'm unable to print.  Can anyone offer any suggestions?  I've already unsuccessfully tried to install a driver update 

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HP Support Agent
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Message 2 of 4
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@Pmark1110, Welcome to HP Support Community!

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing issues.

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

I recommend you delete the driver and root level and retry, follow the steps below: 

  

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

 

Now, download and install the full-featured software from here.

 

If the issue persists, remove the printer software using the steps above and try the Windows built-in drivers. Follow the steps below:

 

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

 

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Andie_N-1
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Message 3 of 4
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Hello!

 

I have tried your method 4 times and it does not work. 

 

When I go to device manager and try to get windows to update the drivers it says drivers have been found but can't be installed as they are not correctly signed. Contact your hardware vendor.

 

I have an HP DeskJet 3720 All in One.

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HP Support Agent
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@Andie_N-1, Welcome to HP Support Community!

 

To further isolate the issue, you would need remote assistance on your PC.

 

Please reach out to the HP Support in your region for assistance.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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