unlock administrator password help

[Keithj11]

I had to change my Wi-Fi network name, entered all info on the printer webpage. Got a message that the printer info not found. Now all is lost, can't re-install printer due to all is locked. Need help to reset printer to factory settings to start from scratch. NEED HELP A.S.A.P

[Riddle_Decipher · Accepted solution]

@Keithj11

Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.

As I Understand 

It looks like your printer needs to have a reset performed to it.  
This will reset the device to a factory state, but will not affect page counts, service IDs, or other static product values.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

Keep me posted,

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give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[SHembree]

I have the same situation with my Office Jet 8610 printer. Please help!!!!

[syl193]

My hp printer pro 8610 is offline.  I can't reset it because every time and every screen I touch says the feature has been locked by administrator. 

I don't know how to unlock.  PLEASE HELP

[rfreder17]

I have the same problem and I do not understand what the response was above.

Can someone direct me to a page with clear instructions on how to unlock the administrator lock?