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cbow
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when i select he printer in control panel it says STATUS: driver is unavailable

hp office jet pro 6970
Microsoft Windows 10 (64-bit)

Printer installs but will not print.  status: driver is unavailable.  oj6970_full_webpack_40.1.1161 installs ok and printer is added ok.

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HP Support Agent
HP Support Agent
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when i select he printer in control panel it says STATUS: driver is unavailable

@cbow

 

Welcome to the HP Support Community.

 

Let's run the HP Print and Scan Doctor:

 

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

 

If the issue persists, let's do a root uninstall and reinstall of the software:

 

Unplug any USB cable, if any, before doing this.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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cbow
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when i select he printer in control panel it says STATUS: driver is unavailable

Thanks for the reply.  I did all that you suggested (several times) and it did not work.  I finally restored the computer fr0m a restore point 10 days earlier.  That worked.  Thia appears to have started from a software update.  In the future i will create a restore point before any future updates.  This cost me 3 days.  would have been better off buying another printer.

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HP Support Agent
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when i select he printer in control panel it says STATUS: driver is unavailable

I'm glad to hear the issue is resolved. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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