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‎02-14-2019 03:25 AM

HP Recommended
Product: acer aspire ES 15
Operating System: Microsoft Windows 10 (64-bit)

Chared printer ( one usb  / one wifi ) the wifi conneted  one won't print in color ?

Anyone

3 REPLIES 3

‎02-16-2019 01:41 PM

HP Recommended

@patrickdorine

 

Welcome to the HP Support Community.

 

Are you able to copy in color?

 

Some print quality issues are caused by clogged printheads. Clean the ink cartridges from the printer control panel.

NOTE: 

To avoid issues that require cleaning, always turn the printer off with the Power button.

  1. Make sure you have loaded plain white U.S. letter or A4-sized paper into the paper tray.

  2. On the printer control panel, swipe the display to the left, and then touch Setup.

    The Setup menu displays.

  3. Touch Tools, and then touch Clean Cartridges.

    The printer cleans the ink cartridges, then prints a Print Quality Diagnostic report.

    Figure : Example of the Print Quality Diagnostic report

    Image: Example of the Print Quality Diagnostic report

  4. Examine the Print Quality Diagnostic report.

  5. If the print quality is not acceptable, touch Yes to continue the next level of cleaning. Repeat these steps for the third cleaning stage, if necessary.

    NOTE: 

    If the printhead is badly clogged, you might need to clean the ink cartridges several times for optimal print quality. If so, wait 30 minutes before you perform all three levels of cleaning again.

    If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/7519788/do...

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎02-17-2019 05:02 AM

HP Recommended

Thanks for the info.

Meanwhile i've delited the printer and installed again , and the problem is soved .

May be closed , thanks

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‎02-19-2019 08:19 AM

HP Recommended

@patrickdorine

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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