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wlongship Student
Student
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Message 1 of 2
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wireless connect

HP Officejet Pro 8600 N911n
Microsoft Windows 10 (64-bit)

Trying to re-connect  to wireless network.   The wireless button on the screen and  network in setup  both yield the message :      "Built-in network capabilities have been disabled.  Contact your network administrator or the person who set up the printer "               Neither is available.    How do I get rid of these messages  to   gain access to the wireless buttons?

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Solved!

wireless connect

@wlongship, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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