4100e no instant ink internet okay

[jmacgeorge]

instant ink says 4100e not connected becasue no internet but  config page and wireless test page says everything okay

[A_Gayathri]

Hi @jmacgeorge,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're describing suggests a communication problem between the printer and the HP Instant Ink service, despite the printer being properly connected to the internet. Here's how to resolve the issue:

Steps to Troubleshoot:

Check Printer Connection:

• Print a Wireless Network Test Report and a Network Configuration Page (if not already done).
• Confirm:
  • The printer's SSID matches your router's WiFi name.
  • Signal strength is strong (greater than 70%).
  • There are no error messages.

Restart Devices:

• Power off your printer, router, and computer.
• Wait 2 minutes and turn them back on in this order:
  1. Router
  2. Printer
  3. Computer

Check Internet Connection:

• Make sure your internet is stable and not experiencing latency or interruptions.
• Verify that the router’s firewall or security settings aren't blocking communication with HP servers.

Update Printer Firmware: Update the firmware on an HP printer

• Use the HP Smart app or the printer's control panel to check for and install any available firmware updates.
• Outdated firmware can prevent proper communication with Instant Ink servers.

Re-enable Web Services:

• Open the printer's Embedded Web Server (EWS):
  • Enter your printer's IP address (found on the Network Configuration Page) into a web browser.
• Re-enable Web Services and ensure you see the ePrint/Instant Ink status as "Connected".

Log into HP Instant Ink:

• Go to HP Instant Ink and sign in to your account.
• Check if the printer is listed as connected under your account.

Re-register Printer:

• If the printer still shows as "not connected," remove it from your Instant Ink account:
  • Log in to the Instant Ink portal.
  • Unenroll and then re-enroll the printer.
• Follow the setup instructions provided.

Factory Reset the Printer (if necessary):

• If the issue persists, reset the printer to factory defaults:
  • Access Settings > Printer Maintenance > Restore Factory Defaults.
  • Reconnect to WiFi and repeat the enrollment process.

Refer to this document: HP DeskJet 4155e All-in-One Printer User manaul

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jmacgeorge]

I eventually had to have HP access the printer thru my PC they found there is a defective chip probably from hurricane power surges. after about 8 tries they got it working. They said it will break again so I enrolled in the all in one Plan and already have my new printer with doc feed and everything i needed. 14.99 a month no worries as long as i pay. New printer was no upfront only part of the 14.99 include ink I free support i considered it a deal since i can't go even 1 day without printer

[A_Gayathri]

Hi @jmacgeorge,

Thank you for your reply

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.