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‎11-10-2021 08:02 PM - edited ‎11-10-2021 08:03 PM

HP Recommended
Product: Envy 4500
Operating System: Microsoft Windows 11

After a modem swap, my 4500 will not connect. It correctly finds the SSID, and the password is entered *correctly* (multiple times, verified by multiple eyes) . The printed report FAILs on No Filtering, but: 

 

  • The Surfboard G34 modem is set to ALLOW-ALL for MAC Filtering
  • I've manually added and verified the MAC address to the modem regardless. 

Out of ideas here - MAC filtering is not on, and just in case the MAC address of the printer is verified. Everything has been triple-checked to ensure I didn't miss a digit somewhere. 

Anything else to check or do? Thanks!

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2021 02:19 PM

HP Recommended

The solution here was to downgrade the router security protocol from WPA2/WPA3 Mixed Personal (AES) to WPAWPA2-PSK (TKIP/AES) for the 2.4 Ghz network.

View solution in original post

2 people found this reply helpful
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1 REPLY 1

‎11-14-2021 02:19 PM

HP Recommended

The solution here was to downgrade the router security protocol from WPA2/WPA3 Mixed Personal (AES) to WPAWPA2-PSK (TKIP/AES) for the 2.4 Ghz network.

2 people found this reply helpful
Was this reply helpful? Yes No
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