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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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HP Recommended
HP Recommended
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Welcome to the HP Community.
Reminder to those reading:
Do NOT respond to individuals who post phone numbers or email addresses.
These might be scammers trying to steal your information / money.
HP does not post phone numbers or email in Community messages.
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Not good news - at least the documents do not provide hope that your printer is compatible with Chrome OS.
Yes, I know - but there we are...
Mobile Printing – Options, How-to, Help, and Information
Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.
Read this document first.
Open the section for your printer: Find your printer and supported applications.
HP Printers - Mobile Printing Solutions Compatible with HP Printers
What else?
Although NOT listed as supported - and is likely (therefore) not a solution,
Take a look at the following in hopes that the documentation is wrong about your printer:
Chromebook Printing and Scanning
Go to Printing with the HP Print for Chrome App for more information.
HP Print for Chrome is compatible with Chrome browser v44 and later installed on a Chromebook, or Windows, Mac, or Linux computer.
HP Printers - How to Scan (Chromebooks)
NOTE: Browser > Webscan – Embedded Web Server (EWS) - USB connection not supported
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP OfficeJet 5255 All-in-One Printer
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The Community is a separate wing of the HP website - We are not a business group of HP..
Our Community is comprised of volunteers - people who own and use HP devices.
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Question Resolved / Answered, Click "Accept as Solution"
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Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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