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‎09-08-2024 11:53 AM

HP Recommended

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1 REPLY 1

‎09-10-2024 08:52 AM

HP Recommended

Hi @CENDYMARTIN,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If your HP Envy 5540 All-In-One Printer is not connecting to HP Instant Ink or HP's page, here are a few troubleshooting steps to try.
 

Check Internet Connection

Ensure your printer is properly connected to the internet:

  • Restart your Wi-Fi router.
  • Confirm that the printer is connected to the correct Wi-Fi network.
  • Check the printer’s control panel to see if there’s any error related to connectivity.

Restart Printer

Restart the printer by turning it off, unplugging it for a minute, and plugging it back in. After restarting, try connecting to the HP Instant Ink service again.

Update Firmware

Make sure the printer’s firmware is up to date:

  • Go to the HP Support website and download the latest firmware for your model.
  • Follow the instructions to update the firmware using your computer or through the printer’s settings.

Re-establish HP Instant Ink Connection

You may need to re-enroll or reconnect the printer to the HP Instant Ink service:

  • Log into your HP Instant Ink account.
  • Remove the printer from the account and then add it back using the correct printer email or enrollment code.

Check Printer Settings

  • On the printer's screen, navigate to Settings > HP Web Services and ensure that Web Services are enabled. Web Services are required for HP Instant Ink.
  • If not, enable them and follow any on-screen instructions to set it up.

Clear Printer Cache

If possible, reset the web services on your printer:

  • Go to Settings > HP Web Services > Remove Web Services.
  • Once removed, add Web Services back and try connecting to HP Instant Ink again.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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