8710 printer not responding

[Brian41S]

I am not able to print.  The printer window says, "copying" and the display shows a rotating circle, but it isn't copying.

[Sneha_01]

Hi @Brian41S,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

•  
  1. Unplug the printer from the power source.
  2. Wait for about 60 seconds.
  3. Plug the printer back in and turn it on.

**2. Check Printer Connections

• Verify Connections:
  • Ensure that all cables (power, USB, or Ethernet) are securely connected.
  • If using a wireless connection, check the Wi-Fi signal strength and connectivity.

**3. Check Printer Status

• Printer Display:
  • Look at the printer’s display panel for any error messages or status alerts. Address any indicated issues.
• Printer Software:
  • Open the printer software on your computer to see if there are any error messages or warnings.

**4. Clear Print Queue

• On Windows:
  1. Go to Control Panel > Devices and Printers.
  2. Right-click your HP OfficeJet Pro 8710 printer and select See what's printing.
  3. Cancel all documents in the queue by selecting Cancel All Documents.
• On macOS:
  1. Open System Preferences > Printers & Scanners.
  2. Select your HP OfficeJet Pro 8710 printer and click Open Print Queue.
  3. Cancel any pending print jobs.

**5. Update Printer Firmware

• Check for Updates:
  1. Visit the HP Support website and search for your HP OfficeJet Pro 8710.
  2. Download and install the latest firmware update if available.

**6. Reset Printer Settings

• Perform a Hard Reset:
  • This can be done from the printer’s control panel. Check the user manual for instructions on performing a factory reset if necessary.

**7. Check for Paper Jams or Obstructions

• Inspect for Jams:
  • Open all accessible areas of the printer to check for paper jams or obstructions. Clear any paper or debris you find.

**8. Check Ink Cartridges

• Verify Cartridge Status:
  • Open the printer’s cartridge access door and make sure the cartridges are properly installed.
  • Replace any cartridges that are low or empty.

**9. Reinstall Printer Drivers

• Uninstall and Reinstall:
  1. Go to Control Panel > Devices and Printers (Windows) or System Preferences > Printers & Scanners (macOS).
  2. Remove the HP OfficeJet Pro 8710 printer.
  3. Download and install the latest drivers from the HP Support website.

**10. Perform a Printer Diagnostic

• Run Built-In Diagnostics:
  • Many printers have built-in diagnostic tools accessible from the control panel. Run any available diagnostics to check for issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support