Application running but I cannot see it?

[Mike1354]

Hello. I'm trying to launch the HP Print and Scan Doctor. Having tried to fire up nothing is showing and when I hit the prog again, I get a box saying "Another instance of this application is already running".

Does anybody know what I should do next?

Many thanks,

Mike.

[Raj_05]

Hi @Mike1354,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The "Another instance of this application is already running" message suggests that the HP Print and Scan Doctor may already be open in the background, but it’s not appearing on your screen. Here’s how to resolve this.

End the Background Process:

• Right-click on the Taskbar and open Task Manager (or press Ctrl + Shift + Esc).
• In Task Manager, go to the Processes tab, look for any instance of HP Print and Scan Doctor (it might appear as "HPPSDr.exe").
• If you find it, right-click on it and select End Task to close the program completely.

Restart the Application:

• After ending the background process, try launching HP Print and Scan Doctor again.

Restart Your Computer (if the issue persists):

• Sometimes, a quick restart helps clear out any lingering background processes or temporary glitches.

Run as Administrator:

• Right-click on the HP Print and Scan Doctor shortcut and select Run as administrator to ensure it has all necessary permissions to open correctly.

If these steps don’t resolve the issue, try uninstalling and reinstalling the HP Print and Scan Doctor software from the HP support website. This can help if the program installation has become corrupted.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Mike1354]

Many thanks Alden4. Will try this and see how it goes!

Rgds,

Mike.

[Raj_05]

Hi @Mike1354,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support